Privacy Policy

1. Who we are

Finance-Fairplay is a trading name of Consumer Reclaim Ltd Company Number: 07223077, 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP.

Consumer Reclaim Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity (FRN: 835212).

For the purposes of data protection legislation, we are the Data Controller, and we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). We are registered with the Information Commissioner’s Office (ICO) under registration number ZA176000.

We are committed to protecting your personal data and other information you provide to us via this website. This privacy notice explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to that data.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children. If you are under 18, please do not use this website.

2. Personal data we collect from you

2.1 Types of personal data

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data – Full name, previous name(s), date of birth and signature (stored electronically).
• Contact Data – Current and previous addresses, email address and phone number(s).
• Property and Claim Data – Details relevant to your claim, including information about the underlying product, service, finance agreement, property or circumstances giving rise to the anticipated claim, together with supporting evidence and correspondence.
• Credit Report and Eligibility Data – Information returned through a soft credit search or credit report used to help identify relevant finance information and assess your eligibility to make an anticipated claim.
• Profile Data – Information about the services you engage with, your feedback, references and preferences, to help us improve our services and customer experience.
• Technical and Location Data – Information about your visits to our website, including IP address, browser type, operating system, traffic data and analytical data. Where relevant to assessing eligibility, your IP address and/or mobile phone location data may also be used to confirm that you are based within the United Kingdom.

2.2 Data collected automatically

• IP Address – We may collect your IP address for security, fraud prevention, website analytics and, where relevant, to help verify that you are based within the United Kingdom for claim eligibility purposes.
• Cookies – Our website uses cookies to improve your experience and website performance.

3. How we use your personal data

We may use your personal data to:

• Provide you with information or services that you request;
• Assess your circumstances and anticipated claim and manage your claim;
• Obtain credit report information and carry out eligibility checks in connection with your anticipated claim;
• Verify, where required, that you are based within the United Kingdom;
• Refer you to an appropriate law firm or regulated partner for claim investigation and representation (with your consent);
• Communicate updates as your claim progresses;
• Respond to your enquiries or complaints;
• Improve our website, services and customer experience;
• Comply with legal and regulatory requirements.

4. Purposes and lawful basis for processing

5. Sharing your information

We may share your personal data with trusted third parties, including:

• Law firms, regulated claims partners and associated professionals handling or assessing your claim (for example solicitors, barristers and experts);
• Regulatory authorities such as the Financial Conduct Authority, Information Commissioner’s Office or HMRC where required by law;
• IT service providers and cloud storage providers;
• Marketing and analytics partners, only where you have consented.

We will disclose personal data to our partners Viewthru for the provision of credit report information which may include Equifax Ltd, and TransUnion. If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN) http://www.transunion.co.uk/crain; https://www.equifax.co.uk/crain/;

You consent to us sharing your Title, Name, Address, Date of Birth and Addresses with Viewthru for the purposes of obtaining your credit report and verifying your eligibility to claim, in accordance with Viewthru’s Privacy Policy.

All third parties are required to respect your data privacy and process your information lawfully and securely.

6. Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this notice, including satisfying legal, accounting or reporting obligations.

When determining retention periods, we consider the nature of the data, the duration of the claim process, legal requirements and our business needs.

7. Your rights

You have the following rights under data protection laws:

• Access to your personal data;
• Correction of inaccurate data;
• Erasure of your personal data (‘right to be forgotten’);
• Objection to processing;
• Restriction of processing;
• Data portability;
• Withdrawal of consent where processing is based on consent.

You can exercise these rights at any time by contacting us.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction. Access to your data is restricted to authorised staff and third parties who need it for legitimate business purposes.

9. International transfers

We do not transfer your personal data outside the UK unless required to do so for processing or to comply with legal obligations. Where such transfers occur, appropriate safeguards will be applied.

10. Marketing

We may use your data to inform you about similar services that may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our communications.

11. Changes to this privacy notice

We may update this privacy notice periodically. The latest version will always be available on our website. We encourage you to check this page regularly to stay informed about how we handle your data.

12. Contact details

If you have questions about this privacy notice or how we handle your data, please contact our Data Protection Officer:

Email: [email protected]

Telephone: 0161 564 5205

Address: 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP

13. Complaints

If you would like to complain about the way we handle your data, or any other complaint regarding anything mentioned in our Privacy Policy, please write to us at:

Email: [email protected]

If you are unhappy with how we handle or respond to your complaint, you can also complain to the Information Commissioner’s Office.

14. Effective date

This updated Privacy Policy is effective from August 2026 and supersedes the previous version for the processing described in this notice.